Posted May 2, 2017 Conflict Mastery,Emotional Intelligence,Leadership,Mindfulness by Jennifer Goldman-Wetzler, Ph.D.
Conventional advice on solving conflict says you should “put yourself in the other person’s shoes.” This old adage suggests that by increasing understanding and empathy for the other side, we will be better able to create solutions that take their interests into account, thus allowing us to more quickly and effectively reach agreement.
For several decades now, this advice has helped millions of people reach “win-win” agreements. The only problem is: this assumes that we know what we ourselves want, and why we want it. Which is not always true.Continue Reading